Terms & Conditions

Introduction

At Data Cable Installation, we value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (GDPR) and applicable laws.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, job title, and company name.
• Technical Data: IP address, browser type, operating system, and device information.
• Service Data: Details related to your IT support agreements, tickets raised, and service history.

2. How We Use Your Information

Your data is used for the following purposes:

• Providing and managing IT services.
• Communicating with you regarding your support requests and contracts.
• Improving our services through feedback and analytics.
• Complying with legal obligations and protecting our business interests.

3. How We Share Your Information

We do not sell or trade your personal data. However, we may share it in the following scenarios:

• Service Providers: Third-party vendors assisting with service delivery (e.g., cloud hosting or software partners).
• Legal Obligations: When required by law or to respond to lawful requests.

All third-party partners are required to maintain strict confidentiality and comply with applicable data protection laws.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory obligations.

5. Your Data Protection Rights

Under GDPR, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Correct inaccuracies in your data.
• Erasure: Request the deletion of your data in certain circumstances.
• Restriction: Restrict the processing of your data.
• Data Portability: Request a transfer of your data to another organization.

To exercise your rights, please contact us using the details below.

6. Data Security

We implement robust security measures to protect your data, including encryption, access controls, and regular audits. Despite these measures, no system is completely secure, and we cannot guarantee absolute protection.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website performance. By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Please review this page periodically for updates.